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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. You control your personal details, and we tell you exactly what we do with them.

Account data you providePayment transaction logsDevice and session infoOptional marketing preferencesYour deletion and access rights
Explore the Lobby Read FAQ
oklav How We Handle Your Information
PRIVACY SUPPORT

How to Reach Us About Your Data

If you want to see what we hold, correct a detail, or delete your account, our support team handles privacy requests every day. Confirm your identity with your registered mobile number and we process the request within the timeframe local regulations require.

Live Chat Open the chat bubble in the bottom corner of any page and choose 'Account Privacy'. An agent will ask for your registered number and walk you through data access, correction or deletion requests in real time.
Email Support Send your privacy inquiry to the support address listed in your account settings. Include your username and registered mobile number. We typically reply within one business day with next steps or a data export file.
Account Dashboard Log in and visit Settings > Privacy Controls to download a copy of your account data, update marketing preferences, or submit a deletion request. The dashboard shows the status of any open privacy requests you have filed.
DATA SECURITY

How We Protect Your Account

Every login session, deposit via bKash or Nagad, and withdrawal to Rocket runs over encrypted connections. We store passwords as hashed tokens, never in plain text, and we log access attempts so you can review recent activity from your account dashboard.

SSL Encryption

All pages load over HTTPS, which means payment details you enter and OTP codes you submit travel encrypted. Your browser shows the padlock icon in the address bar whenever you are connected to oklav, confirming the secure channel.

Mobile Wallet Privacy

We never see your bKash PIN, Nagad password or Rocket secret code. You authenticate directly inside your wallet app; we receive only a transaction reference and amount from the payment gateway once you approve the transfer.

Cookie Usage

We place a session cookie when you log in so you stay signed in as you move between the sportsbook, live tables and slots. A preference cookie remembers your language and favourite game filters. You can clear cookies anytime from your browser settings.

Data Retention

Active account records stay on file while you hold a balance or play regularly. After you request account closure, transaction logs are archived for the period financial regulations require, then permanently deleted. Marketing data is removed immediately on opt-out.

Privacy Policy Questions

We collect your mobile number, date of birth, username and email address during sign-up. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount but not your wallet PIN or password.

Yes. Log in, go to Settings > Privacy Controls and click Download My Data. You will receive a file with your registration details, deposit and withdrawal history, game sessions and any support tickets within two business days.

Contact support via live chat or email with your registered mobile number. Withdraw any remaining balance first. Once confirmed, we close the account and remove personal data, keeping only transaction logs as financial regulations require.

We do not sell your personal information. Payment processors like bKash, Nagad and Rocket handle wallet transactions under their own privacy terms. Game providers receive only a session token, not your name or contact details.

Cookies keep you logged in and remember your game filters and language choice. Turning off cookies in your browser will log you out after each session and reset preferences. Essential login cookies are required for account access.

Access depends on local law and eligible regions. We follow data-protection practices consistent with the jurisdictions we serve. If online gaming is restricted in your area, we cannot guarantee service availability or enforce this privacy policy there.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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